After last weeks video, I have had so many question on how we can monitor subscriptions when cards are about to expire.

See, Infusionsoft does nothing, tells you nothing about expiring cards, they don't even get tried and come through as a declined orders or purchase..

They just disappear, and the subscription is never charged again….

Which means potential losses for you if you are using a subscription based model.

There is an easy fix though, very similar  to how we deal with declining orders.

​Watch the short video, to see how simple it is.

Are you struggling knowing how to follow up with your declining payments in Infusionsoft? 

​Are you having declining payments slip though the gap and not follow up with them?  

​Follow the steps in this video to never miss a declined subscription payment and maximise your sales.

Do you struggle every month with invoicing your clients, and waiting on their payment, managing the process can take much time out of your business….
Plus what happens when they don’t pay, and you have already done so much work for them?

The answer of course is getting them onto regular recurring credit card payments.  It makes it easy for your business, but more importantly easy for your customer as well.
It means you can concentrate on delivering a great service, instead of worrying about payment issues.

​The biggest question I get asked here however, is if I'm not sending my invoice from Xero, how do i get the invoices out to the customer?…

​Its a great questions and once you get them onto recurring charges, here's some tips on getting the invoices out, so you don't have to worry about any of the process, it happens automatically!

_{​Hey folks! Jason Buckner here from Automation Made Easy.}

_{Today, I wanna talk to you about the way you process your payments and how we get invoices out to our customers. See, I find a lot of my customers are using Xero to send out their invoices, instead of sending them out from inside Infusionsoft and managing payments from inside Infusionsoft.}

_{See, what happens is if you send an invoice out from Xero, someone has to pay that invoice, whether it be by bank transfer or by credit card or, however that's set up. And then that invoice payment has to be recorded, and then that customer has to have their product delivered to them, or their service delivered to them.}

_{And there's quite a few steps in the process that are manual there. What it also relies on there is for your customer to be always managing the payment process. Invoice comes through, we have to pay it.}

_{Especially in scenarios where we're doing, you know, regular recurring invoices for customers every single month. Makes much more sense to get our customer set up onto automatic payments, rather than regular recurring invoices. That way, the payment goes through automatically on our customer's credit card, and that then also means that an invoice can be sent automatically from inside Infusionsoft.} 

_{So let me show you now, just the way we set that up in Infusionsoft, so that the invoices will go out automatically when someone pays an invoice. Thus, you know when someone purchases something inside Infusionsoft, and that payment goes through, we can also automatically deliver the service or deliver the product for them as well.}

_{So, let's take a look. Remember, what we're trying to achieve here is to firstly, make it easy for our customers.}

_{You know, a customer every month, if you've got a regularly recurring payment, or even if it's a single payment; if a customer, every month, has to do a bank transfer based on an invoice sent out from Xero, or if a customer has to do, you know, a credit card payment on every invoice that's sent out from Xero, it makes it a little bit, you know, time consuming for the customer.}

_{It also gives reason for error, you know, reason for delay, and we don't want that in our business. We don't want to be, you know, stopping our customers from receiving their product or service as a result of them not being able to get the payment done in time.}

_{We wanna try and automate it for our customers, as well as automate it within our business so that it's easy from both sides.}

_{So, the simple things we need to do is just go over to E-Commerce setup over here, and click down here on settings. Now, we click down to orders here on the left hand side, and we're going to just manage some settings inside here.}

_{So we're going to scroll down, and we're going to scroll down to this section down here where it says Email receipts/invoices upon successful payment, and we're going to select that as Yes in here. Now in your version of Infusionsoft, there might be email receipts option, and then also an email invoices option.}

_{We want to select the email invoices option, upon successful payment. Then what we're going to do is click over here to Quotes and Invoices. And we're going to actually set up the invoice. So the first thing we do is we select No here.}

_{So we automatically send out an invoice when payment is collected. Then what we need to do is enter our ABN details and, you know, put a label in for our GST; all of that sort of stuff. And I've got some invoice templates set up in here, but I wanna show you how to set up a template so that it's satisfactory for your business.}

_{So what we're going to do from here is we're going to click on Add button here for invoice Default Order Invoice Template. So we click on Add, and we get this little pop up come up. So we'll just enlarge this up so we can see what we're doing. Now this will be... We put in the name for the invoice template that we're sending out. And this can be public. Now of course here it says Infusionsoft recommends using a private business domain to avoid email deliverability issues. So don't use your gmail address or anything like that to send. And you can just choose the person inside here, from users within your account to send the email from.}

_{Now I'm choosing myself but I may, you know, choose my admin email to send that from; and that's where you would select that. In here, Your tax invoice. Now, so, invoices get automatically sent out in an email.}

_{So what we're actually doing here is we're editing the email; we're creating an invoice email template that goes out. So we can see down the bottom here, this is what it looks like at the moment. And there's a couple of things missing from here. One of them is making this GST compliant, which is inclusive of GST. I'll show you how to fix that just so that goes into our invoice. So what we're gonna do is click on Edit Email Body, and scroll down, and we get to the edit section down the bottom here in this builder. So this is the bit where we do all the work, basically. Now, so this is just, you know, our builder in here. And what I like to do is I click in here, and I go in, Total includes 10% GST, okay.}

_{Now this is if you're including GST in your total price. You've gotta be registered for GST, of course, to include GST in there. But this is the minimum we need to do to comply with tax invoice and, you know, all of that sort of stuff.}

_{Of course, depending on the size of our sale, we may need to provide another invoice later; but this is if you're doing multiple sales. Send it out from Infusionsoft; use this template, and if you get a request for a more detailed invoice, then of course, you can create that in Xero, or using the link between Infusionsoft and Xero that was in a previous video.}

_{You can have it already created, adjusted, and sent, you know, more detailed invoices out from Xero. This will put in the products that have been purchased into this section; the payments that have been made, any payment due details, if there are payments due as well. And then it will use the logged in user signature. So this will send from my signature down here. So, basically, what we do then is we click Save. And it's been saved there. So then we click Close Builder, and do you wanna save your changes? Yes, we wanna save our changes. And then gives you a score; that sort of thing, which is low when it comes to spam, which is great. And then we click on Save down the bottom here. And so now it's put that new invoice, which I've given it the name, name; the new invoice template in as the Default Order Invoice Template.}

_{And then if you are doing subscriptions, you would go in and do the same process for subscriptions in here also. So this now means when someone pays for something automatically online, it will automatically send an invoice. Now there's one more thing I want to show you, and that's if someone hasn't paid for a product yet, and you want to send them an invoice so they can pay for it and record the payment later, we can do that inside Infusionsoft as well.}

_{So what we do is we'll find the contact. And use this email address for this one, for the example. And we go down to Quotes and Orders, and we'll add an order in down here. And so, what we'll do is Order Type will be Offline up here. And we just scroll through and we add in all of the details as we need, and basically what I'm just going to do is save this one in here.}

_{You can add in address details; any specific order details that are required. And then we need to add an actual order item so that there's a dollar value in this order, so we can send an invoice out. So basically what we do here is we added an order item, and once again we get a little pop up here. And we'll give it a name. Automation Made Easy, we'll say. And, so then we'll save that particular order item into the invoice. Sorry, into the order. And that refreshes inside there, and then see, we have the order item in there. And then all we need to do is we can preview an invoice here, but we can just click on Send Invoice from here. And this will give us an email that will be sent out, and sent from admin@automationmadeeasy and sending it to me, which is the order I've set it up in myself, Your Tax Invoice. And you can change the email body here.}

_{Just say Please see attached for your tax invoice for your recent product request, or service request. Please let me know if you have any question, you know, something along those lines. You edit the email body in here, and then you click on Send.}

_{Now, I always Create a new printable invoice in here as well so that I've got some extra function in there. But as soon as you click on Send, Infusionsoft will automatically send the invoice for that order for you, and then you can record the payment when it comes in.}

_{So you still have that functionality inside Infusionsoft to be able to manually send an invoice, and record the payment later, if that's the process you need to take for the odd order here and there that, you know, you sent on automatic payments already.}

Happy new year.  Or that should absolutely be happy belated new year.

​You know I am all about nurturing your database right?... Well guess who got wrapped up working in the business in stead of on it….

​With all good intentions of course..

​Click here to make sure you don’t make the same mistake I have this year.

​Lets get off to a Great 2018.

_​

Christmas time is all but here what automation tools can help bring good cheer?

​Don't you hate it when you opt into a website over the holidays and get no reply.

Then you email and find out that they are away having a wonderful time?

​Follow below for 3 simple steps to get yourself set up for an automated holiday season, and help your customers being annoyed by the above.

And while I have you, wishing you and your family a happy holiday season!!

Cheers and see you next year!

_{Hey folks, Jason Burkner here from Automation made easy.}

_{It’s the week before Christmas and just want to talk to you about a few things that I want you to make sure you do over the holiday period.}

_{Three things actually. The first one is have a absolutely fabulous holiday season and make sure you come back refreshed and ready and raring to go in your business next year. Very, very important.}

_{The second thing is make sure you turn on the auto replies in your email if your going off on holidays, closing the business down to the holiday season, or anything like that. Turn on your auto reply and we'll have a look at how we did that a little bit later if you are unsure.}

_{And the third thing is pretty important one of the things that most of us forget over the holiday season, or when we going into holidays. If you've got a contact us form on the website or any sort of campaign running on the website that suggests you're going to get back in contact with your customers. Just go in there and change the email so that you can make sure that your notifying your customers that you closed over the holiday, but you will be back in contact with them when you get back, or you'll be checking your emails while you're away, or something along those lines.}

_{Three simple things. Number one, have a great time. Number two, look at your auto replies and number 3, make sure you change that contact us, so you communicating with your customers automatically while you're away so they know what to expect from you.}

_{Thank you and from all of us at Automation Made Easy I wish you a very Merry Christmas and a Happy Holiday season. Will see you in the New Year.}

_{Your first instruction was to have a good time and I hope everyone has a great time over the holidays, and a couple of simple things that we can do. The other two simple things that we can do to set up and make sure that we are automating our business while we’re away, or automating some of our processes at least while we’re away.}

_{First one, I think everyone should know how to do this already but I'm just double checking if you don't know how then this is how to we do it. If you’re using Gmail for your email we’re going to the settings here in Gmail, and then just scroll down on this first page here, and in here and in here what we need to do is out of office auto reply. Pretty simple stuff and we just go and we get our auto reply details, whatever it is they were going to send.}

_{Get the details of what you’re going to send and pasted in of course, Automation Made Easy will be closed from midday on Thursday 25th of December. We’ll reply to you email on our return  to the Automation office on Tuesday, the 3rd of January. Happy Holidays.}

_{Third I think that should read actually and here Happy Holidays. We will start this on the 21st which is when we close and the last day for this will be on January. We come back on the 2nd so I’ll make the last day for this the 1st of January, and that will sort that so it will automatically turns off there.}

_{If you’re using Gmail in there. Tells me my messages too long message is too long we need to use a shorter message .In which case let's see if that makes any difference. That’s now done.}

_{Then to do our other emails if you've got your own hosted email I can never work out a way to go in to do, so I always going through the Cpanel of my website and we click in auto responders here. And I can choose the email addresses that I'm going to do an auto responder for so we'll do all domains. We’ll do an auto responder in here and the interval – the number of hours to wait between responses to the same email address – I usually put four or something like that in here.}

_{And in here is And the from will be just left as it is. Subject will be Happy Holidays. This we will paste in there again the same thing and we're going to start it on the 21st at midday of course, so 12/24 12:00 o’clock we’ll start that on the 21st of December and will stop it on the 1st of January at let's go 11: 24 PM. So that’s ready for the holidays. And I just create and that’s ones done.}

_{The next thing we need to think about is when we're in Infusion Soft and we have got our contact us campaigns that say we're going to contact people within 24 to 48 hours in an actual fact we're on holidays. Let's go in and have a quick look at how we can change that up for the holiday season.}

_{I’ve got a few contact us campaigns that I would change it over and each one of these. Let’s going to the first one here so we can have a look and see how they run. I’ve got a few different opt-in forms on my website where people can request information. They fill out the form as usual then we put in into our email here. What we’re  going to do in here is change that email, so I’m going to hold ctrl and click and drag that email. I've got a copy of the original email down here. And I'll put post-Christmas email, so that I can come back and make this one active again later, and then I’ll go into this one. And inside here Hi, contact first name, thanks for reaching out  to us we’ll be in contact with you  within two business days or sooner to help you with your inquiry. That’s a bit silly to say two business days  or sooner when we’re closed over the holidays seasons, so I’ll put something in here as well – Automation Made Easy  will be closed from then to then we’ll  reply to your email or reply to your enquiry on our return to the Automation Made Easy office on Tuesday the 3rd of January. Happy Holidays.}

_{Perfect so now when communicating with the customers as they coming through and what I would do it here is I would just go out and published this campaign. Just publish that. Now anyone that opts in through the website will automatically be given that new email over the holiday period. Of course, at the end of the holiday period remember to log back in and change the email back over to the previous versions, and publish again. Just so that anyone who's interacting with your website over the holidays can be aware of what's going on in that first interaction with you.}

_{We want to make it very clear to our customers exactly what's going on, so they know whether to  jump up and down or not regardless of the case.}

_{Once again Happy Holidays. Have a fantastic holiday season and I'll see you all in the New Year. Have a great all time}

I had so many questions when i first started out with Infusionsoft, trying to work out the best way to go. Infusionsoft subscriptions or payment plans?

One is good for invoicing, the other good for affiliates.  When should i use it?

Which one is it?  Which one is going to be best for you, and best for your customer?

Watch now for the reasons why you would each, the problems with each, 

So you don't make the big mistakes I made with them when i was starting out.

_{Hey folks, Jason Buckner here from Automation Made Easy.}

_{Today I want to follow on a little bit from last week and talk to you about Infusionsoft subscriptions or payment plans.... And when you should use either one, and what are the benefits for each one.}

_{Let's dive on into Infusion soft and have a look at the best scenarios for using Infusionsoft subscriptions or payment plans.}

_{When should we use a subscription or when should we use a payment plan? That’s what we need to determine. There are a couple of different ways of doing things between subscriptions and payment plans and let’s go through the options.}

_{A subscription is individual payments, so whether it be weekly, whether it be monthly, whether it be yearly. A subscription is an individual payment and an individual invoice that goes on with the payment. They’re grouped together in the respect that they are individual payments for something a greater good or a greater goal.}

_{Their individual transactions and with an individual transaction that means you get an individual invoice, okay? Individual invoices. Now a payment plan is based on one payment for one product. It’s just split in two a few different payments. It’s split over many smaller payments to make it easier for the purchase out, for example, a subscription might be a monthly membership to a gym. Whereas a payment plan might be purchasing one product - $3000 product split over three payments to make it easier for you.}

_{We have one invoice when it comes to a payment plan, so you have an invoice. It lists that all of the payments that are due on the invoice and it also lists each payment on there as each payment comes through it sends an updated invoice.}

_{For a subscription you have an invoice for every payment - two very separate things there. It incorporates interest, if you've got a product - $3000 for a pay in full – and you were going to do a  payment plan of their  and  you’re adding $500 of interest, for example, you’re add in the interest component. And then the payment plan will automatically calculate out what the payments will be over that period for you. Whereas, the subscription, is a regular installment of a fixed amount.}

_{Comparison between the two a subscription we would use for a monthly recurring membership or something like that. Something where someone is going to continue on it might be a monthly recurring for 12 months, 12 weeks, something along the lines of that. Whereas for a payment plan we would use a full product like you’re buy something all at once and you’re just slitting that into a few payments. That's where I would generally use the two or I would use a payment plan when I wanted to show the whole purchase as one invoice. That’s one of the most important reasons why I do it that way or if I wanted to show like last week's lesson. If I wanted to show both of them on one order form – pay in full and the payment plan – on one order form.}

_{Now, we just need to make some special attention here for the payment plans and subscriptions in the referral programs in the Infusion Soft referral program there’s two different ways they dealt with. Subscriptions are dealt with basically when each payment comes through because their individual payments or towards group towards a common good.} 

_{When each payment comes through, or each invoice is paid the affiliate or referral partner is allocated the income. With a payment plan however, that a little bit different because it one product all grouped together just split into a few payments. Either when one payment is made or when the whole thing is paid  that’s when we pay our affiliates, so it would be when the first payment comes through or when the last payment comes through that's when the affiliate gets paid in the referral partner tracking.}

_{Important to know that if you're running a referral program. Traditionally what you would do is use a subscription for anything that are you paying affiliate on, or referrals partners on because it gets paid every single or allocated every single time a payment comes through. Whereas the payment plan only allocates when either the order is started, or the order is completed in all the payments come through.}

_{Let's have a quick look in infusion Soft and how we set each one of those up.  Hover over the Infusion Soft logo and  go to E-commerce setup. I always go in this way rather than from the short links at the top. And then we go to products first. Let's add a product in here we'll go through the whole process and we'll go Automation Made Easy we’ll say and we’ll save that product.}

_{Let's just give it a new name actually just so that it doesn’t sit there and I’m not sure which one’s the right one when it comes to using my product later. Let’s say for this particular one we're going to have a full payment price of $2,997 and then we can save that particular product. Now we can add a subscription plan in for this product as well. This might be 12 months worth of membership in here. A subscription plan we could bill every 30 days, and it could go for 12 cycles, and the price might be 497 per cycle or something like that.}

_{That's how we would set up the subscription and in fact, we can just have a subscription on a product we don't need to have a pay in full plan on the product as well. 12 at 497 is this particular one and that's how we would set up the subscription. And to put it onto an order form, we go back to our ecommerce setup, and we go to our order forms, we create an order form, and then we choose that product. Automation Made Easy-- just want to get the right one Subs test-- there we go. We’ll prop that one in.}

_{You can see here, we can either choose this as a one-time-only product, so that would be the pay in full price, or we can choose this subscription. This one were going to choose this subscription at the product and then click on save.}

_{Now, if we go to preview this on the order form you can see here it details it's $497 per 30 days for 360 days. Now, of course, instead of 30 days I could have done this per month and done up  for 12 months in here would have made a little bit more sense in there. But you can see it’s the only option I have here is to buy on subscription.}

_{Let's take a look at payment plan. If we were doing a payment plan say on the original product which was the $2,997 product-- where is the product? There we go $2,997.  We would go to ecommerce set up, and then we go down payment plans over here. Sorry payment plans down here, and we would add a payment plan in.}

_{In here, we’ve got a finance charge. This is the key difference between the subscription and the payment plan. In here, we can add in a finance charge so say 2,997 and we wanted to have a say $300 finance charge for someone to pay over 3 months for example. Number of payments is 3 days between payments is 30 days and we’re going to start this straight away. We click on save.}

_{This has setup. The payment plan for this particular product is setup. The payment plan for any product that we allocate it to, but now we need to allocate to the product. So we go product quantity criteria—down the bottom here and we choose Automation Made Easy tests – Subs test - and minimum quantity is one in this case, and maximum quantity only want people to buy one at a time, so we can choose save there.}

_{If one product is purchased of Automation Made Easy tests which is the products that we created without paying full price earlier. It's going to have a $300 finance charge and it’s going to split the payments over 30 days by three payments. Let’s have a look at that in an order form, so we'll go and put that one in an order form, ecommerce setup, and then order forms. And then we’ll go in here payment plan test just so that  I know which one’s for our recording and which one’s not.}

_{And then we’re going to put that product in so subs Automation Made Easy Subs test. This time we’re just going to choose the sales one-time product only, and then click on save, and if we have a look at the preview here we can see here that there’s the a test the single payment of $2,997 in this case, or the three payments of 1,099. It’s automatically calculated those and you can see here today's payment would be 1,099, then next month's 1,099, the final one 1,099, and includes the finance charge details on there.}

_{This would be a payment plan whereas a subscription we would just have the regular recurring payments until the end of the subscription. And wouldn't get those details on here of the payment plan}

_{Thanks guys see you all next week.}